A customer came through my line today and I asked her, "How was your day?" She paused with a warm smile and a twinkle in her eye and said as she nodded, "Good, really good." From her pause I could tell she was taken aback. I sensed that no one had asked her that today, and perhaps, she hadn't got that question asked very often or at all.
Those four little words make a difference. They go a long way. I'm happy I was able to have that interaction and make her day. I felt like an angel for that moment in time ;)
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